Privacy Policy

Last updated: August 12, 2026

1. Introduction

Zumiez (“we,” “our,” or “us”) operates the Zumiez platform and related websites and services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the “Services”).

By accessing or using the Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, company name, phone number, and other details you provide when creating an account or contacting us.
• Usage Data: Information about how you interact with the Services, including features used, pages visited, and technical logs.
• Conversation & Messaging Data: Content of messages processed through our chatbot and automation tools (subject to platform policies and your configuration).
• Device & Technical Data: IP address, browser type, operating system, device identifiers, and similar technical information.
• Payment Information: Billing details processed securely by our third-party payment providers (we do not store full card numbers).

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send administrative and service-related communications
• Analyze usage to improve performance and user experience
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating the Services (e.g., hosting, analytics, payment processing), under strict confidentiality obligations.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to protect our rights, safety, or the rights of others.
• With Your Consent: When you explicitly authorize us to share information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze traffic, and personalize content. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take steps to ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Zumiez
Email: privacy@zumiez.io
Website: zumiez.io